Refund policy
Hey, we’re not going to give you a big spiel here, however, you probably want to read the instructions below to make sure the return process goes smoothly.
Return Policy
Any unused UZM bottle in its original packaging can be returned for a refund within thirty (30) days of the original purchase date. Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs. Once we receive your return we will process your refund within 3 business days.
- Items must be returned within 30 days from the delivery date.
- All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
- We do not offer refunds for change of mind or incorrect sizing.
- Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the UZM Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
More important stuff
- Product will not be accepted if the labels and stickers have been removed
- We can’t accept exchange requests
- If your product is returned in used condition it will not be returned to you. You’ll be subject to a partial refund or alternative compensation determined by UZM.
What Cannot Be Returned
Sale items cannot be returned (excluding full priced items purchased using a discount code)
United States,United Kingdom, Australian & International Customers:
- Please contact us at: info@uzmlife.com. You will be provided with a return form.
- Print the returns form.
- Ensure the items you are returning meet all of our return policy requirements.
- Clearly fill out your details.
- Include the return form in your package.
- Please send your return to the following address:
UZM
19517 Wann Park Dr, Houston, TX 77073, United States
+1 520-532-9632
Please Note:
- Returns received later than 30 days will not be accepted and will be returned to the customer.
Received A Faulty Item?
- If you have received a faulty Item, please email our customer support team within 5 days of receiving the package via info@uzmlife.com. Please wait for instructions before shipping your return.
- You will not be reimbursed returns fees if our support team have not sent you instructions via email, prior to returning the faulty items.
- Be sure to use a traceable delivery method for returning your items, as UZM is not held responsible for lost/damaged returns in transit.
Assessing The Return
- Returned products will be assessed upon arrival to ensure they comply with our returns policy.
- Non-returnable items and/or returned items which do not comply with our returns policy will not be accepted and will be returned back to the customer.
Refunds and Processing Timeframes
- Depending on the service and country you’re returning your items from, it can usually take up to 3 working days (excluding weekends and public holidays) to be delivered and processed by our returns team.
- Next contact your bank. There is often 1-3 business days before a refund is posted.
- Refunds will be issued to the same method of payment used to create the order.
- Please do not email regarding the arrival of your return unless it has been 15 days since posting your return.
- You will be informed via the email address that you provided for your order, when the refund is complete.
- Store credit will be issued via email and in the form of a code, and it will remain valid for 6 months upon receiving the email.
- Please note that UZM does not operate on public holidays, so all returns will be processed the following working day.
If you have any questions about the condition of your bottle please reach out to our support team before requesting a return label.